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Case Study Details
Lumina AI – intelligent customer support automation
- Company: Lumina AI
- Industry: Artificial Intelligence / SaaS
- Team Size: 150+ employees
- Headquarters: Seattle, WA
- Use case: AI-powered customer support automation
The results
Metric
Manual reporting time
Financial statement accuracy
Leadership meeting prep time
Decision-making speed
Before
Long response times
High support costs
Limited availability (9–5 hours)
Low first-contact resolution
After
Instant responses 24/7
40% lower support costs
Always-on availability
85% first-contact resolution
What our users say
"Nextsaas delivered our entire platform ahead of schedule—flawless execution and real partnership."
With Lumina AI, our customers now receive real-time support anytime they need it. Costs have dropped, satisfaction has soared, and our team can focus on complex issues.
Isabella Moore
Head of Customer Success, Lumina AI
Key Features Used
- AI-powered virtual assistant
- 24/7 automated customer support
- Natural language processing
- Multi-channel integration
- Intelligent ticket routing
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